Terms of service

These terms are an agreement between LEVILLIO TECHNOLOGIES (“we”, “us”) and the business that uses our platform (“you”, the “customer”). By using the platform you accept them. If you use it for a business, you confirm you may accept them for that business.

1. The service

The platform helps PG owners, hostel managers and property owners manage properties, rooms and beds, residents, bills, payments, receipts, reports, a website for each property and a portal for residents. We improve the platform over time and may change or retire features; we will tell you before removing something you rely on.

An optional WhatsApp Business integration is planned. It is not available yet and will depend on approval and terms from Meta.

2. Accounts

• Give accurate details and keep them up to date.
• Give each person their own login. Do not share passwords or sign-in codes.
• You are responsible for what your staff do with the access you give them.
• Tell us straight away at contact@levilliotechnologies.com if you think an account has been misused.

3. Your data and your residents' data

• You own the data you put into the platform. We use it only to provide the service, as described in our privacy policy.
• You are responsible for having a lawful reason, and where needed consent, to record your residents' and visitors' personal data, and for meeting your duties under the Digital Personal Data Protection Act, 2023.
• You can ask us for a copy of your data in a common format while your account is active.
• When the WhatsApp feature is available and you connect your account, you must follow WhatsApp's Business Messaging Policy and Meta's terms, and message only people who have agreed to hear from you.

4. Acceptable use

You must not:

• use the platform for anything unlawful, deceptive or harassing, or to send spam;
• try to reach another customer's data, or get around sign-in, permissions or limits;
• test the platform's security, scan it or put unusual load on it without our written permission;
• copy, resell or reverse engineer the platform, except where the law allows it.

5. Fees

Fees, billing periods and taxes are as set out in the quotation or invoice we agree with you. If an invoice stays unpaid after we remind you, we may suspend the service after giving notice. Your data is not deleted while an account is suspended.

6. Availability and support

We work to keep the platform available and secure, and we schedule maintenance to cause as little disruption as possible. We do not promise that it will always be available or free of errors. Support is by email.

7. Our software

The platform, its design and its code belong to LEVILLIO TECHNOLOGIES. While your account is active we give you a non-exclusive, non-transferable right to use it for your business.

8. Ending the service

• You can stop using the platform at any time by telling us by email.
• We can end or suspend your account if you seriously break these terms, or immediately if needed to protect the platform, other customers or residents.
• After an account ends we delete its data as described in our privacy policy. Ask us for a copy before then if you need one.

9. Liability

As far as the law allows, the platform is provided “as is”. We are not liable for indirect or consequential losses, such as lost profits or lost business. Our total liability for any claim relating to the platform is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Governing law

These terms are governed by the laws of India. Disputes will be decided by the courts having jurisdiction over the place where LEVILLIO TECHNOLOGIES is registered.

11. Changes to these terms

We may update these terms. We will post the new version here with a new effective date and email customers about important changes before they apply.

12. Contact

Questions about these terms: contact@levilliotechnologies.com.